Refund & Cancellation Policy

1. PURPOSE & PRINCIPLES

This Refund and Cancellation Policy governs the subscription terms, cancellation processes, and refund parameters for services provided by Karwadegroup ("Wapflow OS", "we", "us") through https://karwadegroup.in. We are committed to transparency, equitable consumer treatment, and clear billing expectations.

2. SAAS SUBSCRIPTION MODEL

Wapflow OS operates on a software-as-a-service (SaaS) subscription model billed in advance on a recurring monthly or annual basis. Cloud infrastructure, dedicated database partitions, and computing resources are allocated immediately upon payment confirmation.

3. SUBSCRIPTION CANCELLATION PROCEDURE

Vendors may cancel their active subscription at any time without punitive termination fees. Cancellation is self-service and can be completed directly from the Vendor Console by navigating to Vendor Console → Subscription → Manage / Cancel Plan.

4. EFFECTIVE DATE OF CANCELLATION & ACCESS CONTINUITY

When you cancel your subscription, the cancellation takes effect at the conclusion of your current prepaid billing cycle. You maintain uninterrupted access to all plan features, contacts, and historical analytics until the end of that paid period.

5. NO PARTIAL-MONTH REFUNDS OR PRORATED CREDITS

Because software server resources and API connectivity are provisioned immediately for the complete billing term, we do not issue prorated or partial refunds for unused days within an active monthly billing period following mid-cycle cancellation.

6. ANNUAL SUBSCRIPTION CANCELLATION RULES

For annual subscription plans that benefit from substantial upfront discounts, cancellation stops future annual renewals. Refund requests for annual terms submitted within seven (7) days of initial purchase may be considered on a case-by-case basis, subject to deduction of actual monthly retail rates for the time elapsed.

7. FREE TRIAL POLICY & BILLING TRANSITIONS

Where a free trial or promotional access tier is offered, no recurring charges are levied until the trial concludes and the Vendor affirmatively selects a commercial paid plan. You may cancel at any point during the trial without incurring charges.

8. REFUND ELIGIBILITY UNDER TECHNICAL PLATFORM OUTAGES

If a severe platform-wide technical failure originating solely within Wapflow OS core servers renders the service entirely inoperable for more than seventy-two (72) continuous hours, affected Vendors may be eligible for a service credit or prorated refund for the affected downtime upon verified review by our engineering team.

9. EXCLUSION OF THIRD-PARTY CHARGES (META CLOUD API)

10. EXCLUSION OF PAYMENT GATEWAY FEES

Payment gateway transaction surcharges, currency conversion fees, and banking processing commissions deducted by financial intermediaries during initial purchase are non-recoverable and non-refundable.

11. DUPLICATE PAYMENTS & BILLING SYSTEM DISCREPANCIES

In the event that an inadvertent technical error or multiple browser clicks result in a duplicate charge for the same billing period, the redundant charge will be refunded 100% upon prompt verification by our billing desk.

12. CHARGEBACK DISPUTE PROTOCOL & TEMPORARY FREEZE

13. VENDOR STOREFRONT & END-CUSTOMER REFUND DISCLAIMER

Wapflow OS provides software technology for Vendors to display product catalogs and accept consumer inquiries. All commercial sales, product deliveries, returns, warranties, and refunds for goods sold by Vendors to end-consumers are strictly between the Vendor and said consumer. Wapflow OS has zero involvement or liability in merchant-consumer retail refunds.

14. NON-REFUNDABLE PROFESSIONAL SERVICES & ADD-ONS

Fees for dedicated on-premise deployments, bespoke custom API engineering, dedicated server setup, or one-on-one VIP onboarding consulting are non-refundable once engineering delivery has commenced.

15. BILLING CURRENCY, EXCHANGE RATES & TAXES

Refunds are processed in the original transactional currency billed (e.g., INR or USD). We are not responsible for fluctuations in bank foreign exchange rates or foreign transaction fees applied by your issuing card provider.

16. PLAN UPGRADES & DOWNGRADES

When upgrading to a higher tier mid-cycle, the unexhausted value of your existing plan is credited towards the upgraded tier. When downgrading, the new lower tariff tier takes effect automatically at the start of your subsequent billing period.

17. FAILED PAYMENT ATTEMPTS & GRACE PERIOD

If an automatic recurring subscription renewal fails, our billing system will re-attempt processing over a five (5) day grace period. If payment remains outstanding following the grace window, account access will be temporarily paused until billing is restored.

18. AUTOMATED INVOICE GENERATION & PROOF

Every successful payment automatically generates an authoritative digital tax invoice accessible inside your Vendor Console under Subscription → Invoices for internal accounting and GST input claims.

19. EXCEPTIONAL CIRCUMSTANCES & EXECUTIVE DISCRETION

We recognize that extraordinary events (e.g., severe corporate distress or duplicate enterprise account setups) may warrant special review. Karwadegroup executive management reserves the right to grant goodwill credits or discretionary refunds in rare situations without establishing a binding legal precedent.

20. REFUND PROCESSING DURATION (5-7 BANKING DAYS)

Once an approved refund is authorized by our billing department, the electronic refund is initiated immediately through our payment gateway. Funds typically reflect in your original funding account within five (5) to seven (7) business banking days, subject to your banking institution's processing cycles.

21. MODE OF REFUND ISSUANCE

For financial integrity and anti-money laundering (AML) compliance, refunds are issued strictly to the original payment instrument (credit card, debit card, UPI, or net banking account) utilized for the purchase. Under no circumstances will refunds be diverted to third-party accounts or cash.

22. FRAUDULENT TRANSACTIONS & SECURITY VERIFICATION

If a transaction is flagged for unauthorized card usage or fraud, we cooperate fully with banking anti-fraud departments and immediately reverse fraudulent debits upon formal verification.

23. POLICY MODIFICATIONS & ADVANCE NOTIFICATION

Karwadegroup may amend this Refund and Cancellation Policy periodically. Any material modifications affecting active subscriptions will be posted on our website with reasonable advance notice.

24. CONTACT FOR BILLING ASSISTANCE